Certara UK Limited (“Certara UK” or "We") are committed to protecting and respecting your privacy. This statement (together with our Terms of Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

A Data Controller, as defined by the General Data Protection Regulation (GDPR), determines the purposes and means of processing personal data. For the purpose of this document, the Data Controller is Certara UK Limited, registered in England and Wales with company number 4217235 of One London Wall, 6th Floor, London, EC2Y 5EB, UK.

1. Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide by filling in forms. This includes information provided at the time of registering to use our site, logging on to the site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site. We may also supplement this information with publically available information – e.g. regarding your scientific interests from sites such as Linkedin.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our site.
  • Details of contracts fulfilled between you and Certara UK.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

In accordance with the GDPR, data will be collected and processed for one or more of the following reasons; for performance of a contract, compliance with a legal obligation, for the legitimate business purposes of Certara UK, in the vital interests of an individual, to perform a task in the public interest or where we have received explicit consent.

2. IP Addresses and cookies

When accessing our websites, we may collect information about your computer, including where available your IP address, operating system and browser type for system administration.

We may also obtain information about your general internet usage by using a cookie file, which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our site according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser, which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

3. Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will take all steps reasonably necessary to ensure that your data are treated securely and in accordance with the GDPR including ensuring all third parties we use comply with GDPR or accepted equivalents.

All information you provide to us is stored with appropriate safeguard and access controls. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us; any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.

4. Uses made of the information

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with marketing information, products or services that you request from us or which we feel may interest you, and which you may opt-out from at any time.
  • To notify you of important Certara UK announcements and new software features.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To assist with providing a better service to you when you have acquired a product or service from us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

You can exercise the right to prevent such processing at any time by contacting us at Certara UK Limited, Simcyp Division, Level 2-Acero, 1 Concourse Way, Sheffield S1 2BJ, UK. Alternatively, please email Certara UK at simcyp.privacy@certara.com or telephone +44 (0)114 460 0200.

5. Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Certara UK or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of Certara UK, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

6. Other websites

Our site may from time to time, contain links to and from the websites of our partner networks, affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

7. Access to information

GDPR gives you the right to access information held about you. Your rights of access, rectification and erasure can be exercised in accordance with the Regulation by contacting us in the manner detailed below.

8. Retention of information

The GDPR also provides direction on the retention of data. Data that we hold about you are retained only for as long as you consent, for legitimate business interests or for the duration of a contractual or legal obligation. You also have the right to have any data we hold about you removed.

9. Changes to our Privacy Statement

Any changes we may make to our Privacy Statement in the future will be posted on this page and, where appropriate, notified to you by e-mail.

10. Contact

Questions, comments and requests regarding this Privacy Statement are welcomed and should be addressed to Certara UK Limited, Simcyp Division, Level 2-Acero, 1 Concourse Way, Sheffield S1 2BJ, UK. Alternatively, please email Certara UK at simcyp.privacy@certara.com or telephone +44 (0)114 460 0200.